Frequently Asked Questions
Everything you need to know about our clean, skin-loving formulas and shopping experience.
Are First Aid Beauty products safe for sensitive skin?
Yes, all of our products are dermatologist-tested, allergy-tested, and fragrance-free. We follow a 'no-no list' of over 1,300 ingredients to ensure our formulas are safe for even the most sensitive complexions.
Is First Aid Beauty a cruelty-free brand?
Absolutely. We are a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
What is your return policy?
We want you to love your skin. If you are not satisfied with a purchase made on our website, you may return the product within 30 days of the ship date for a full refund, excluding shipping costs.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please visit our Shipping Policy page for a full list of available countries and estimated delivery times.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay for interest-free installment payments.